Claims Intake

First notices of loss that arrive complete.

Incomplete first notices of loss slow claims processing and frustrate policyholders in stressful situations. Docuplete guides policyholders through a structured claims interview — capturing every detail your claims team needs — so adjusters receive a complete intake packet without a follow-up call.

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How it works

Three steps to automate any claims intake.

Upload your first notice of loss form

Upload the FNOL or initial claims intake form your agency or carrier uses. Map the fields once.

Send the policyholder a secure link

Immediately after a claim is reported, send the policyholder a unique interview link via email or SMS. They complete it on their phone at their own pace.

Policyholder fills the guided interview

Each field — incident date, location, damage description, other parties — maps to a plain-language question the policyholder can answer without claims expertise.

Receive a complete claims intake packet

Download the pre-filled FNOL with all required fields, the policyholder's e-signature, and a timestamped audit trail. No follow-up call needed.

What the interview collects

Every field the form requires — in one guided session.

Policyholder name and policy numberContact information for claims communicationDate, time, and location of incidentType of loss (fire, theft, water, collision, liability)Description of damage or lossOther parties involved (name, contact, insurance)Witnesses (name and contact)Police or fire report number (if applicable)Medical treatment received (if bodily injury)Authorization for inspection and repairPolicyholder signature and date

Who uses this

Industries automating this workflow with Docuplete.

Insurance agencies

Independent agencies use Docuplete to collect first notice of loss information from policyholders immediately after a claim is reported, without requiring an adjuster call.

Claims management companies

Third-party claims administrators use Docuplete to standardize intake across multiple carrier clients, ensuring every FNOL meets carrier requirements.

Property and casualty carriers

P&C carriers integrate Docuplete via API to trigger structured claims intake links when policyholders report a loss through the carrier's mobile app or website.